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Our History

In 1978, Kevin and Donna Nelson began serving clients in Waukesha and the surrounding area for their carpet and upholstery cleaning needs.

Until then, the only method for "cleaning" carpeting was the shampoo method or a bonnet method. We were the first "Truck-Mounted" Steam (Hot Water Extraction) cleaning system in the entire state, as far as we know. This revolutionary system actually removed the soil from the carpet, completely changing the business of carpet and upholstery cleaning.

From the very beginning our focus was on exceptional customer service and complete customer satisfaction. This from two "young kids" in their 20's! Many of our original customers still remember the days when Donna would go along on the jobs (these were referred to as dates with a small "d"), even when expecting their first child. This truly started as a family run business!!

Our first office was a roll-top desk in the dining room. When company arrived, the office was closed by closing the desktop.

Within a few years, services expanded to include fire and smoke damage (we learned of this first-hand when our old "octopus" oil furnace had a puff-back), water and sewage damage, and in the 1990's - mold remediation. Our focus never changed, we just added our commitment to help our customers get through these unexpected crises in their lives by providing calm, experienced personnel, exceptional service and the most current processes for their specific loss. 

We believe in continual education for everyone in our company including owners, office staff, and technicians in the field.  This is to assure customers that we have the latest knowledge and use state-of-the-art methods to meet the needs on each loss. Through the years, our quick response, solid integrity, high quality work and customer satisfaction record has given us a reputation that other companies dream about.

All estimating and production staff are certified in many areas by the IICRC, an internationally recognized training and certifying organization and by several other industry specific organizations.  We also train consistently within the company to stay current on the latest techniques and tools available to our industry.

What began as just Kevin, Donna and one truck, has gradually grown through the years to 8 employees and 6 trucks. As we grow, we are committed to retain the personalized customer service that is what sets us apart from other companies in the area.

We have lived in the Waukesha area for over 35 years and consider ourselves a working part of the communities in and around Waukesha county. Our business bears our name and our reputation in Southeastern Wisconsin is very important to us. Our customers are friends, we enjoy and value those relationships.

Thank you for helping Nelson Clean Care, Inc become who it is today!! We appreciate you!

Kevin and Donna

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